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How to refund a transaction? +
You can initiate a refund from dashboard (provided you have sufficient funds in your PayUmoney account). Please follow below steps to process a refund at your end:
- Log in to your PayUmoney Dashboard
- Click on 'Transactions' tab.
- Please select 'Filter' according to Transaction ID, Type, Date, Status & Source (as per requirement)
Select the transaction you want to refund. On the next page, click on 'Refund' button
Select 'Full Refund'/'Partial Refund' as per your requirement
Done, refund will be initiated
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Select the transaction you want to refund. On the next page, Click on Refund button.
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Select Full refund'/'Partial Refund as per your requirement.
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Done, refund will be initiated
If you face any trouble, kindly drop in a request via our contact us page. Please select ' Refund Related’ in the Issue type dropdown. We will be happy to help you. -
How long does it take long will it take for a Refund to get processed ? +
Refund will be initiated on the same day (provided you have sufficient funds in your PayUmoney account). It will take between 5 and 21 days for the refund amount to reflect in your customer’s bank account. In case of Netbanking transactions, certain government banks may take some more days. -
Will I be charged if I refund a transaction? +
No, you will not be charged for initiating the refund. But the transaction fee that was charged during the initial transaction processing will not be returned.
Please note that the refund amount will be deducted from your pending settlement. For example, your customer paid ₹ 100 for a product and initiated a refund after the amount has been settled. Here, entire ₹ 100 will be refunded to the customer and ₹ 2.36 will be deducted from your settlement. -
How can I request for a refund process if there is no option available? +
In case you are not able to initiate refund via dashboard, kindly drop in a request via our contact us page. Please select 'Refund Related’ in the Issue type. We will be happy to help you.