Top Queries
-
I received my refund into my wallet. I want it back in my source? +
Refunds can be transferred to bank account/source by clicking on Refund option under payment summary of 'PayUmoney wallet' dashboard. Follow these steps:- Visit www.payumoney.com and login to your account.
- Go to Customer Dashboard. You can click here for access.
- Click on 'PayUmoney Wallet' icon available on the left side of your page.
- Click on 'Refund' option available on the right under the transaction summary
- The refunded amount will reflect in the source (card/bank account) within 3-5 working days (excluding Saturday, Sunday and Bank Holidays)
-
My payment is successful but I have not received the merchant order/service confirmation. +
Please contact the customer support team of the merchant by logging on to the merchant’s website and provide your merchant transaction ID along with PayUmoney Payment ID (available on your transaction email).
All queries regarding service/order and refund for a successful transaction can be addressed by the merchant only. -
My amount was deducted but order not placed. +
- Confirm whether the payment processed was successful by checking your transaction confirmation emailer.
- If your transction is successful, Please contact the customer support team of the merchant by logging on to the merchant’s website and provide your merchant transaction ID along with PayUmoney Payment ID (available on your transaction email).
- If not, The amount will be auto refunded within 48 hrs. Kindly check your buyer dashboard to see the status of your refund. Refunds into bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.
-
I have not received my refund in my wallet. What should I do? +
Refund into wallet reflects instantly. Please check the status of your refund into wallet please follow below steps :-- Visit www.payumoney.com and login to your buyer account.
- Go to your Buyer Dashboard. You can click here for access.
- Click on 'PayUmoney wallet' option available on the left side of page.
- Check the status of your refunds in the transaction list.
If the refund still does not reflect in your wallet, contact us by clicking on the Contact Us button. -
I have not received my refund in my bank account. What should I do? +
Refunds are generally processed by bank after 48 hrs of the transaction. Bank usually takes 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays). -
My bill payment is not updated on the merchant’s website. +
Bill payments are updated within 2 days on the merchant’s website.
Please contact merchant with the confirmation receipt of your successful payment post 2 days for an update on the bill payment status. -
My amount was debited from my account but the transaction was failed. +
Bill payments are updated within 2 days on the merchant’s website.
You need not worry. Your amount will be refunded back to your source account within 48 hours. Refunds take upto 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).
Wallet
-
How can I transfer my wallet balance to bank account? +
Please click here to know more. -
I am going to receive a merchant refund/cashback after 31st Jan 2018? +
Relax, Transfer it to your bank account by logging in www.payumoney.com. To know how, please click here. -
Will I be able to load and make payments after 31st Jan 2018? +
You will not be able to load money in your wallet after 2nd Jan 2018. You will be able to make payments on merchants using your wallet balance till 31st Jan 2018. -
I received my refund into my wallet. How do I transfer it back in my source? +
Refunds can be transferred to bank account/source by clicking on Refund option under payment summary of 'PayUmoney wallet' dashboard. Follow these steps:- Visit www.payumoney.com and login to your account.
- Go to Customer Dashboard. You can click here for access.
- Click on 'PayUmoney Wallet' icon available on the left side of your page.
- Click on 'Refund' option available on the right under the transaction summary
- The refunded amount will reflect in the source (card/bank account) within 3-5 working days (excluding Saturday, Sunday and Bank Holidays)
-
My amount was deducted but order not placed. +
- Confirm whether the payment processed was successful by checking your buyer dashboard, (Please note that guest checkout transactions will not be visible on the buyer dashboard)
- If Yes, Please contact the customer support team of the merchant by logging on to the merchant's website and provide your merchant transaction ID along with PayUmoney Payment ID (available on Buyer Dashboard and your transaction email).
- If No, The amount will be auto refunded within 48 hrs. Kindly check your buyer dashboard to see the status of your refund. Refunds into bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.
- If you have not received the refund even after the stipulated time frame, share you bank statement with us from the date of transaction till date by clicking on the Contact Us Tab.
Payment
-
My bill payment status is not updated on merchant site? +
Bill payments will be updated within 2 working days on merchant site. -
My Transaction has failed but money is debited from my account. What should I do? +
The amount will be auto refunded within 48 hrs. Kindly check your customer dashboard to see the status of your refund. Refunds into bank usually takes 3-5 business days to reflect in your bank account. -
My money is debited (payment successful) but merchant did not give service or merchant says transaction failed. What should I do? +
Typically, network failures lead to such situations. Worry not, your money is safe. Contact the merchant and provide your merchant transaction ID and PayUmoney Payment ID (available on Dashboard and your transaction email). -
My payment is successful but I have not received the merchant order/service confirmation. +
Please contact the customer support team of the merchant by logging on to the merchant’s website and provide your merchant transaction ID along with PayUmoney Payment ID (available on your transaction email).
All queries regarding service/order and refund for a successful transaction can be addressed by the merchant only. -
My amount was deducted but order not placed. +
- Confirm whether the payment processed was successful by checking your transaction confirmation emailer.
- If your transction is successful, Please contact the customer support team of the merchant by logging on to the merchant’s website and provide your merchant transaction ID along with PayUmoney Payment ID (available on your transaction email).
- If not, The amount will be auto refunded within 48 hrs. Kindly check your buyer dashboard to see the status of your refund. Refunds into bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays and Bank Holidays) to reflect in your bank account.
-
My bill payment is not updated on the merchant’s website. +
Bill payments are updated within 2 days on the merchant’s website.
Please contact merchant with the confirmation receipt of your successful payment post 2 days for an update on the bill payment status. -
My amount was debited from my account but the transaction was failed. +
Bill payments are updated within 2 days on the merchant’s website.
You need not worry. Your amount will be refunded back to your source account within 48 hours. Refunds take upto 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).
Refund
-
I received my refund into my wallet. I want it back in my source? +
Refunds can be transferred to bank account/source by clicking on Refund option under payment summary of 'PayUmoney wallet' dashboard. Follow these steps:-- Visit www.payumoney.com and login to your account.
- Go to Customer Dashboard. You can click here for access
- Click on 'PayUmoney Wallet' tab on customer dashboard.
- Click on "Refund" button on the right side of the payment ID details.
- The refunded amount will reflect in the source (card/bank account) within 3-5 working days (excluding Saturday, Sunday and Bank Holidays).
-
Refund not received? +
Refund into wallet reflects instantly. Refunds into bank usually takes 3-5 business days to reflect in your bank account.
To check the status of your refund into wallet follow these steps:- Visit www.payumoney.com and login to your account.
- Go to Customer Dashboard. You can click here for access.
- Click on 'PayUmoney wallet' option available on the left side of page
- Check the status of your refunds in the transaction list.
Refunds into bank usually takes 3-5 business days to reflect in your bank account. -
I have not received my refund in my bank account. What should I do? +
Refunds are generally processed by bank after 48 hrs of the transaction. Bank usually takes 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).
Query not listed?
Any issues with your purchase?
- 1
As per payment network regulations, please contact your merchant directly.
- 2
Incase of no response from your merchant, please reach out to your bank for any payment related queries.